Ultra Bike Master Returns Policy

Returns Policy

We want you to love what you ordered. If something isn’t right, we’re here to help.

30-Day Easy Returns

You may return most items within 30 days of delivery for a full refund or exchange, no restocking fees.

Return conditions:

  • Item must be unused, unwashed, and in original condition
  • Original packaging & tags still attached
  • All accessories, manuals, and certificates included

Final sale items (if any) will be clearly marked on the product page.

How to start a return

Step 1 – Contact us first
Email our support team at: [email protected]
Please include:

  • Your order number
  • Reason for return (e.g., wrong size, changed mind, defective)
  • (Optional) Photos – especially if the item is defective or damaged

Step 2 – Get return approval
We’ll reply within 24–48 hours (Mon–Fri) with:

  • A Return Authorization (RA) number
  • Where to send the item
  • Any special shipping instructions

Do not send items back without an RA number – they may not be processed.

Step 3 – Ship it back

  • Customers pay return shipping (unless we sent a wrong or defective item)
  • We strongly recommend a trackable shipping method – we are not responsible for lost returns.

Step 4 – Refund or exchange
Once we receive your return:

  • Inspection takes 2–3 business days
  • Refunds go back to your original payment method
  • Bank processing may take 5–10 business days to appear

Exchanges are shipped within 5 business days of receiving the return (no extra shipping fee for exchanges).

Damaged / wrong item received?

If you received a defective, damaged, or incorrect item, please email [email protected] within 7 days of delivery.
We will:

  • Provide a prepaid return label
  • Send a replacement or issue a full refund including original shipping

Questions?

Contact us at [email protected] – we reply within 1 business day.

ultrabikemaster.com – quality you can trust.