Shipping Policy

Where We Ship

ultrabikemaster.com ships worldwide.
While we strive to deliver to every corner of the globe, some remote areas may experience extended delivery times or require additional shipping fees. Any applicable surcharges will be shown at checkout.

Order Processing Time

Orders are typically processed within 1–3 business days. You will receive a confirmation email once your order has been dispatched.

Track Your Order

Once your order ships, a tracking number will be sent to the email address you provided. Please allow up to 24 hours for tracking information to become active.

Received a Damaged Item?

We’re sorry to hear that your item arrived in less-than-perfect condition.
If you receive a damaged item, please contact us within 48 hours of delivery at [email protected] with the following details:

• Order number
• Clear photos of the damaged item and its packaging
• Shipping carrier name (e.g., USPS, DHL, FedEx, UPS)

Important Notes

• Please inspect your package immediately upon delivery.
• ultrabikemaster.com is not responsible for lost or stolen packages marked as “delivered” by the carrier.
• Ensure your shipping address is complete and accurate. Once an order is shipped, we cannot redirect or change the delivery address.